Limited 7 Day Warranty
Our top priority is that you are happy with your purchase. Our designs involve intricate workmanship and are works of art that are meant to be handled or worn with care.We will not, under any circumstances, be held liable for accidents and damage caused by our products.
We are happy to accept returns of new and unused products within 7 business days from the date you received your purchase. The return must be shipped in its original packaging. Please note that shipping charges are not refundable and you are responsible for the return shipping costs.
We will process a refund to the original method of payment within 5-7 business days. Any item that shows damage or signs of wear will be subject to a 20% restocking fee.
Please contact us at: hello (at) alettesimmonsjimenez.com for a return authorization before shipping your items.
We know our pieces will become your favorites and on occasions accidents happen. We are happy to make repairs if needed. Please email hello (at) alettesimmonsjimenez.com for information.
Your newly purchased object is a small and delicate work of art. Each piece is completely handmade and will show small irregularities that are evidence of the touch of the artist's hands. The imperfections are the beauty of each work.
- Protect jewelry by keeping it in a separate bag
- Clean gently with a soft cloth or a flexible sponge
- Silver and brass will take on a patina over time - polish may be used if needed
- Never put your jewelry on before using perfume, hair spray or make-up
- Avoid knocking it against other hard surfaces
- Keep jewelry away from damp, rain, or the shower, etc.
- Pluff Lights can be gently dusted by using a blow dryer on cool settings